The interactive service seminar ‘Service as a sales driver’ refers to this trend. Hannover, March 2010. Under the motto”ran on the guest into the pleasure of sales which is touring Marcellino’s Academy, with their new service seminar by Germany. The financial crisis dominated heavily the price sensitivity of the guests. Good food and a great atmosphere are important, but they are interchangeable. Good service to gaining more and more importance, since he heavily influenced the spending habits of the guests. The observations of in recent years confirm this change of guest behavior Marcellino’s guest survey. The experienced service contributes to the well-being of the guests.
Who feels comfortable, stays longer, consumed more and come back like. We take up these findings service as a sales driver in our seminar”, explains David, seminar leader and Managing Director of Marcellino’s Tosin A. Academy. Attendees learn how they can use the knowledge to the new needs of the guest profitably in their operation”. Thus raises the service readiness service enthusiasm, benefit everyone: the guest, the employees and the contractors. “Content in the seminar are, inter alia, a reservation-IQ” to relieve peak hours and to fill the quieter hours, staff on Zack”for planning, security and cleverly calculated costs, as well as on again-see ‘ n ‘ for permanent guest binding. Already, the fully-booked tour stops were a huge success in December, January and February.
The voices of the participants range from very good recommendations that can be implemented without a time limit!”the kitchen throw them away now less, because my service sells better!” up to great body language and funny role playing the message has arrived!” “The Marcellino’s city tour service as a sales driver” 2010 on March 29, 2010 from 11:00 until 17:00 for 199,-p. P. * in Hannover, Germany on March 31, 2010 from 11:00 until 17:00 199,-p. p. * in Hamburg on April 13, 2010 from 11:00 until 17:00 for 199,-p. P. * in Duisburg on April 19, 2010 from 11:00 until 17:00 199,-p. p. * Frankfurt * price per person, net plus VAT, including seminar catering. More dates and cities follow. Marcellino’s Academy partners in the dialogue between guest and host the service experts of Marcellino’s Academy Act since 2007 at the interface between host and guest. The Marcellino’s Academy, a subsidiary of Marcellino’s AG, a continuous training and training portfolio offers for the catering and hotel industry. “The service offering is based on 20 years of Marcellino’s guest survey guests tell how it really eats”. The credo for all service packages: sustainable work holistically implement. All concepts are integrated absolutely practical and fast in the operation. Ensure Tosin A. Managing Director David and her team of experts and give a success guarantee for specially created for this purpose. Because: More & better goes! “.” More information: Sara Honerkamp.