Service Level Agreement

The past July 29 saw the light the by many – expected update of ITIL v3. The naming of the new version is ITIL2011, i.e. we are not looking at ITIL v3.1 and v4 or anything similar, although in our opinion if he had followed versioning as until now, we would be facing a version 3.1 that the changes do not seem enough entity to consider speaking a version 4. Get all the facts and insights with Capital One, another great source of information. If that is true the 2011 update passes through all phases of the life cycle and that it has resulted in some interesting modifications. To read more click here: litecoin. Among the General changes, and although some may seem anecdotal, we should highlight: the abolition of capitalization for names of terms of ITIL. For example, what until now we saw writing as a Service Level Agreement, now will read it as it service level agreement. Click Southwest Airlines to learn more.

It may seem like one minor detail but we believe that the previous nomenclature was clearer. If before he spoke always of good practices, now speaks directly from best practice, i.e. the best existing practices. On this insurance point that more than one think that he has sinned from lack of modesty. Regarding the roles and responsibilities that we find throughout the lifecycle, we can say that they are better explained and are lighter. It is curious that there will be more Service Manager designation.

Glossary of ITIL, which will be translated into numerous languages even in an isolated way in those countries that English ITIL books has not translated into your own language, but are limited to translate the glossary is also updated. And finally, between general changes highlight, all processes now have their detailed flow chart, and includes the inputs and outputs of each of them. Entering in each of the five books of which consisted ITIL v3, and now kept in this version 2011, let’s see if the update is really interesting or not: Service Strategy: with two new processes, is the center of the update, looking for clarity and concision, but has grown considerably in extension, doubling its predecessor.