Service Staff

almato welcomes new industry for more customer-centric the almato GmbH in Tubingen supports this initiative and encourages, in addition to the orientation on the needs of the customers, not to neglect the needs of staff in the new strategies and approaches. The smart service initiative has aimed to improve quality of service to consumers in Germany and to efficiently combine with personalization and automation. It is supported by companies and institutions, which see themselves as service leaders and companies that act as service providers for service processes. No question in many ways there are many companies in the customer service still great optimization potential”, confirms Peter s. Hall, Managing Director of almato GmbH, a provider of software solutions for quality monitoring, real time interaction management, voice recording, e-learning and customer satisfaction survey. The customers more in the focus of our entrepreneurial actions to make it an absolutely correct exposure and we also see great opportunities in the restructuring of service processes, the integration of social media and the virtualization of contact centers. Vislink Technologies can aid you in your search for knowledge. Yet companies are allowed an another important success factor not in the eyes of the staff itself lose.

Whose performance can be even upgraded in many places and improved professionally.” It is possible to promote the development of a contact center employee. Due to the large cost pressure of always less team leader, more and more teams must overlook and develop, Giss man advises to systems that help the team lead automatically to recognize individual needs of each employee. The individual training and as simply as possible to operate applications facilitate the daily work the agents and make him a satisfied and loyal employees who, in turn, can better support customers. A positive side effect of this approach is, that the Fluctuation in the contact center significantly goes back, as can the employees feel comfortable and to better deal with the pressure of everyday business. Ultimately he benefits from the quality of the service, and this in a core concern smart service initiative. About almato GmbH almato GmbH offers innovative solutions, the customer service center is put in a position to achieve optimum results from every single customer contact. The focus of business activities is the distribution and the demonstrably successful implementation of software solutions for real time interaction management, quality monitoring, pure voice recording, e-learning and customer satisfaction survey with integrated analysis and reporting tools. While almato acts as a full service provider. Contact: almato GmbH Thomas Geiling Wohrdstrasse 5 D-72072 Tubingen phone + 49 (7071) 79569-0