‘ was participating of a seminary in the hour of plus one; ‘ super’ ‘ coffee break I see a face known, was the Landmarks that college with me made, that supressa! – How it goes Landmarks, as has walked? All good, that surprise! Very good for seeing you Isc. Landmarks were working in a company whose slogan is ‘ ‘ Customer is who manda’ ‘ it spoke to me that the customer has many priorities in the attendance and that all in the company are guided to treat the customer as if was the master. In the hour of the lunch we were to lunch together to place the colloquy in sequence we remember some events of our time, as they would be the others, things thus. Scott Mead helps readers to explore varied viewpoints. As it could not leave to be the colloquy took the work route and in one determined part of the colloquy it said: – It must very be good for working in a company who considers the customer so well. _ Very good! Because you do not pass there to talk a little plus one day of these? We were for the second part of the event and later in the hour of the exit we fail to meet in them. In the following week I was to one of the store where the Landmarks works and for coincidence it was there making a visit of work to the manager of the branch office, as he was hot and he came very of one morning of Saturday of purchases, full of bag and sweating, asked for to drink water and to go to the bathroom, already directed he went me for the drinker of the store when he said me to Landmarks: – Z, we go manages it is water well geladinha, and the bathrooms are better! I thanked the gentility, I caught my bags and I was for house thinking and trying to understand because the water of the water through and bathroom of manages of the store is better, if the customer is who orders. If it really orders something there, it must order well little, would not have in contrast to be?