Germany needs strategists with Steve Jobs gene Nuremberg, March 15, 2010 – smart service strategies, concrete solutions and measurable results on the subject of interactive technologies for customers are at the heart of the two-day conference programme of the Nuremberg Voice days plus, which take place this year from October 12 to 13. According to the organizers, speakers, the innovative service concepts and detailed practical examples for the successful design of the customer interaction are looking for. From a customer perspective, everything must be easier. From a provider perspective, the right balance between automation and personalization is required. In saturated markets, the smart and intelligent customer service becomes a factor of success. \”So must services in the future with the same meticulousness designed ‘ and built ‘ as the technological innovations of the industrial age\”, Bernhard Steimel, spokesman for the Voice days plus explains the aims of the Congress and the accompanying trade fair.
Important, Emma effects on all customer channels be aunt: Perfect service is personalized service. Like at my favorite store around the corner, where the seller knows my name, my preferences, my last request and I get always a nice word. A service design made in Germany is important ‘. We must concentrate on the research and development, on the processing of products, improving the marketing of products and smart service concepts. We are looking after the Steve Jobs-Gen: the ground-breaking innovations override prevailing market rules. Apple CEO Steve Jobs is therefore one of the most successful innovators.
His company achieved even in times of crisis record sales. Connected services revenue is estimated by experts at factor 8. \”Something should be also possible in Germany\”, says Sangeeta. Voice Days plus examples of the intelligent use of information and communication technologies for personalized services and self service concepts are relevant for that also. Are senior experts as speakers or Consultant in question, who report on current project experiences.