Communication Solution Drives Expansion Software

The software and consulting company established its growth in Munich Munich, 10.02.2011 reinforced the YouCon EDV Dienstleistungs GmbH and opened the first Office in Germany. From Munich the software and consulting company, steadily growing in Austria for five years, will use SAP BCM (business communications management) mainly on the sales and implementation of IP-based communications solution. As a specialist distributor YouCon for SAP is one of the central sales and integration partner for the all-IP is solution, which is used in contact centers and the everyday business communication. SAP is market leader in the area of business software in Germany, especially the different ERP and CRM solutions have a high market penetration. “The easy integration of all-IP communication platform SAP BCM in SAP CRM and SAP ERP, which no required middleware, is for many companies a very attractive option”, explains Peter Kugler, Managing Director of the YouCon GmbH. I see two trends here as crucial. Increasingly fused to the communication channels first. As an IP based platform for all communication channels is of course.

Many companies face the challenge of the workflow and communication processes to better combine are second. Here the advantages of the integration of SAP are BCM with ERP and CRM systems obvious.” In Austria the YouCon GmbH looks back successful years on five, in which the company has realized numerous projects in the field of customer communication. YouCon’s services range from consulting service processes to the implementation of VoIP software and process optimization to the outsourcing of the Servicehelpdesks. In addition, the company has developed its own software products and for individual tasks realized on its own product solutions. In 2008, YouCon has special young entrepreneur award in the category”the renowned Constantinus awards won and was for the Austrian State Award nominated. YouCon Matthias Kruger won as Sales Director for Germany, which already gained extensive sales experience at companies such as Lucent Technologies and Cisco systems.